AI-native customer and back-office operations firms
9 AI-native services firms in Customer & Back-Office Ops, in 3 countries, with $75 million raised. An AI-native services company sells a professional service, not a tool. Its own people deliver it, on technology it builds itself. AI does far more of the work than in a traditional firm. People stay in the loop and own the judgement.
- Crescendo: Managed customer service for brands: AI agents plus human teams across voice, chat and email, priced per outcome. (San Francisco, United States)
- Qurrent: Managed AI workforces that run finance, supply chain and procurement back-office work for enterprises under SLAs. (San Francisco, United States)
- Neoflo: AI-run back-office outsourcing for finance, procurement and operations, with human experts under SLA contracts. (Singapore, Singapore)
- COSX: AI back office for law, immigration, deal advisory and fund firms: casework and diligence run by agents plus operators (London, United Kingdom)
- Kim.cc: AI-native outsourced customer support for e-commerce brands (United States)
- Rex: AI-native outsourced order-to-cash and receivables service (San Francisco, United States)
- Smith: Call answering and client intake for law firms and small businesses, using an AI receptionist backed by live agents who qualify callers and book consultations. (Los Altos, United States)
- Superunit: AI agents verify employment and income by contacting employers, for background screeners and lenders, charged per completed check. (Los Angeles, United States)
- Sweat AI: Back-office review service for banks and fintechs, where analysts working with AI agents prepare business verification, due diligence and fraud cases.
The AI-Native Services Map is published by Eilla AI. What counts as AI-native? · What's new · Summary for AI tools